return policy
Returns must be initiated within 14 days of receipt of your order. All returns must include all unopened, original packaging. Please note that original shipping charges are non-refundable.
Feel free to email us at hello@neighbourutility.com if you have any questions. We’d love to help!
how to start a return
To get the return process started, e-mail hello@neighbourutility.com with your order number.
Please let us know the item(s) you wish to return.
Be sure to package your return carefully. Neighbour has the right to deny refund for any returned goods that do not meet the requirements of our return policy, so please treat our pieces with lots of TLC!
Please return within 10 days of your returns request and approval.
For safety reasons, not all items are eligible for return (ie personal hygiene, food items etc).Vintage Goods are not eligible for return.
We will issue a refund for the cost of your returned item(s) once arrived, which you will receive 5-7 days after we process your return.